Orders

How long do I have to cancel or modify my order?
You can cancel or modify your order within 24 hours of purchase. After that, production begins, and changes are no longer possible.

What if I ordered the wrong size?
Contact us within 24 hours of ordering to update your size. After dispatch, you’ll need to return the item (unworn, with tags) for an exchange.

Materials & Quality

What fabrics do you use?
Our apparel uses premium moisture-wicking fabrics like recycled polyester, organic cotton, and breathable nylon—all designed for performance and comfort.

Are your products eco-friendly?
Yes! We prioritize sustainability:

  • Recycled materials: 60%+ of our fabrics are recycled.
  • Ethical manufacturing: Partnering with WRAP-certified factories.

How durable is your sportswear?
Built to last! Our gear withstands intense workouts, washes, and everyday wear. Follow care instructions to maintain quality.

Are your products safe for sensitive skin?
Absolutely. We use hypoallergenic, OEKO-TEX® certified dyes and fabrics.

Shipping & Delivery

Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times are calculated at checkout.

How long does shipping take?

  • Standard Shipping: 7–12 business days |€19.95 (tracking included).
  • Priority Insured Shipping: 4–9 business days | €24.95 (tracking + insurance, 30 Day Money Back Guarantee).

Can I track my order?
Yes! A tracking number will be emailed once your order ships.

What if my package is lost or damaged?
Contact your carrier first. If unresolved, email support@apexthrove.com within 14 days for assistance.

Care & Maintenance

How do I wash my ApexThrove gear?

  • Machine wash cold inside out.
  • Avoid fabric softeners.
  • Air dry or tumble dry on low.

Do your products come with a warranty?
Yes! Defects in materials/workmanship are covered for 1 year. Email us with proof of purchase.

Can I return non-faulty items?
Unworn, tagged items can be returned within 30 days for a refund. See our Return Policy for details.

Eco-Friendliness

How do you reduce waste?

  • Recycling programs: Send back old gear for recycling and earn rewards.
  • Sustainable packaging: 100% recyclable mailers.

Are your factories ethical?
Yes! We audit partners annually to ensure fair wages and safe working conditions.

Miscellaneous

Do you offer bulk/team discounts?
Yes! Email sales@apexthrove.com for custom quotes on orders of 10+ items.

How do I unsubscribe from marketing emails/SMS?

  • Click “Unsubscribe” in any email footer.
  • Reply STOP to SMS messages.

Where can I find promotions?
Follow us on Instagram or subscribe to our newsletter for exclusive discounts!

Still Have Questions?

We’re here to help! Reach out via:
📧 contact@apexthrove.com
📞 [Insert Phone Number]
💬 Social Media: @apexthrove

ApexThrove: Empower Your Performance, Sustainably. 🌍💪